Terms of sale

LUXSPACE – SECOND-HAND LUXURY CONSIGNMENT

Effective date: June 8, 2025
Company: Luxspace
Address: 90 Rue du Faubourg Saint-Honoré, 75008 Paris
SIRET: 939 757 951 00016
RCS: Paris

PREAMBLE

The company Luxspace operates its activity in a showroom located at 90 Rue du Faubourg Saint-Honoré, 75008 Paris. It specializes in the in-store sale of second-hand luxury products.

These products may be made available for sale either directly by Luxspace, as the owner (hereinafter the Seller), or on behalf of third parties (hereinafter the Principals) who have entrusted their items to Luxspace under a commercial mandate.

Marketing is done in-store, at fixed prices determined in advance, without any auction mechanism. All goods offered constitute what is called the Catalogue, each being presented with a Determined Price.

Acceptance of these general terms and conditions by the Principals constitutes formal agreement for Luxspace to carry out the sale of their items in its showroom, in accordance with the procedures described in this document.

All stakeholders – buyers, principals, or mere visitors – are collectively referred to as Clients.

Luxspace is registered in the registry of movable goods resellers in accordance with the provisions of Article 321-7 of the Penal Code and maintains the mandatory register provided for by current regulations.

 

ARTICLE 1 – PURPOSE

These General Terms and Conditions of Sale are intended to govern the relationship between Luxspace and its clients, specifying the conditions for valuation, consignment, and sale of products entrusted to the company, exclusively within the scope of its physical store activity.

These conditions apply to all transactions carried out by Luxspace, whether acting as seller on its own behalf or as agent on behalf of third-party consignors. They prevail over any other general or specific conditions not expressly approved by Luxspace. Any deviation from these terms must be the subject of a written and signed agreement by the parties.

 

ARTICLE 2 – DEFINITIONS

  • Buyer: Any person who has accepted the purchase of an item offered for sale by Luxspace in its showroom.

  • Catalogue: Set of products available for sale within Luxspace’s presentation areas.

  • Certificate: Document issued by Luxspace experts attesting to the authenticity of the product.

  • Client: Any person (Principal or Buyer) entering into a relationship with Luxspace. The client guarantees the accuracy of the information provided, being of legal age and legally competent.

  • Commission: Compensation for Luxspace’s services, set at 35.004% VAT included of the sale price.

  • Product rating: Indicative value reference based on Luxspace’s experience and market data.

  • Personal data: Information allowing identification of a natural person, processed in accordance with GDPR.

  • Expertise: Evaluation of the value, authenticity, and condition of a product.

  • Product sheet: Detailed description of the product prepared by Luxspace.

  • Principal: Client entrusting one or more items to Luxspace for sale.

  • Commercial offer: Written proposal of valuation and sales method (consignment or purchase).

  • Transaction price: Total amount paid by the buyer.

  • Offer sale price: Price validated by the Principal serving as the basis for commission calculation.

  • Product(s): Goods entrusted to or held by Luxspace.

  • Conforming product: Product conforming to the sheet prepared after expertise.

  • Prohibited product: Any illegal, counterfeit, or prohibited item.

  • Showroom: Physical sales space located at 90 Rue du Faubourg Saint-Honoré, 75008 Paris.

  • Seller: Luxspace when selling a product acquired in its own right.

 

ARTICLE 3 – VALUATION AND SALES PROCESS

3.1 Initial presentation of the product
A client wishing to propose an item for sale may contact Luxspace directly by phone, email, or during an in-store appointment. They are asked to provide a description of the item and photographs to allow a first remote assessment. For certain collections or large volumes, Luxspace experts may travel on-site to perform the evaluation.

3.2 Preliminary evaluation
Upon receipt of the materials (photos, description sheet), Luxspace commits to performing a first examination of the product within two business days. If the product meets the announced criteria, an estimate is provided, taking into account the condition of the item and market trends.

3.3 Commercial offer
A written commercial offer is sent to the client. It may propose two options: consignment by Luxspace on behalf of the client (consignment formula) or direct purchase of the product by Luxspace, at a net price agreed upon by both parties. The client is free to accept or refuse this offer. If accepted, a consignment form is prepared.

3.4 Product delivery and formalization of the agreement

3.4.1 Logistic handling by Luxspace
When the client gives their agreement via email or electronic signature, Luxspace may organize pickup of the product by an authorized carrier. Costs are advanced by Luxspace, and a shipping label is provided to the client.

3.4.2 Direct delivery by the client
The client may also choose to bring or send the item by their own means to the Luxspace store. In this case, the consignment form will be provided or sent for signature.

3.4.3 In-person consignment at the showroom
The client may also present themselves directly at the Luxspace showroom to deliver their product with the signed acceptance of the commercial offer. This deposit may take place during regular appointments or on appraisal days organized by Luxspace.

3.5 Refusal of the commercial offer
If the client disagrees with the proposals, they retain the right to refuse to entrust their item. No fee will be charged for the preliminary assessment performed.

3.6 Physical verification of the product
Upon receipt of the product at Luxspace, a detailed physical examination is carried out to confirm conformity with the initially provided information. This step conditions the validation of the consignment or purchase agreement. The client must provide a valid official ID (identity card or passport) and a bank account statement (RIB). In the event of significant non-conformity between the product received and the initial description, Luxspace reserves the right to revise its offer or refuse the mandate. The product will then be returned to the client at their expense.

3.7 In-store presentation
Once the mandate is signed, Luxspace takes charge of all operations to highlight the product: preparation of a complete product sheet (characteristics, condition, history), professional photo session, and in-store display.

3.8 Finalization of the sale and transfer of ownership
When a product is sold, the transaction is validated after full payment. Ownership of the item is transferred to the buyer only upon actual delivery of the product.

3.9 Seller payment
Payment to the Principal or Luxspace (as applicable) is made only after the expiration of the 14-day legal withdrawal period granted to non-professional buyers. If no withdrawal is exercised, Luxspace proceeds with the payment of the net amount to the Principal (after deduction of any fees and commission) or retains the sum if the product was sold on its own account. Payment is made within a maximum of 20 days following delivery to the buyer.

3.10 Buyer withdrawal – Returns
In accordance with Articles L221-18 et seq. of the Consumer Code, the buyer has 14 calendar days from receipt of the product to exercise the right of withdrawal, without having to justify the decision or bear any costs other than those related to returning the product. The withdrawal period starts upon receipt of the product by the buyer or a third party designated by them.

Withdrawal conditions:

  1. Prior notification: The buyer must notify their intention to withdraw in writing (registered letter or email with acknowledgment of receipt) to the address indicated in the General Terms and Conditions.

  2. Return of the product: The product must be returned in its original condition, with all accessories, certificates, original packaging, and intact labels, within 14 days following the notification of withdrawal.

  3. Products excluded from the right of withdrawal: Due to their nature, items modified at the client’s request (e.g., resizing, personalization), underwear, swimwear, and sealed goods that cannot be returned for hygiene or health protection reasons are not eligible for withdrawal.

  4. Condition of the product: Any item returned incomplete, damaged, worn, or soiled will not be accepted or refunded.

  5. Refund: The refund will be processed within a maximum of 14 days from receipt and verification of the product by the custodian. Return costs are the exclusive responsibility of the buyer.

Exception – In-store sales:
The right of withdrawal does not apply to personalized products or items modified according to the buyer’s specifications. When the purchase is made in a physical store, no right of withdrawal applies.

3.11 Retention of ownership
The product remains the property of its seller (Principal or Luxspace) until the complete finalization of the transaction, i.e., until physical delivery to the buyer and final receipt of the price. The Principal client authorizes Luxspace, as agent, to act on their behalf until the sale is concluded.

3.12 Delivery and return of products
Products are delivered to the buyer via a professional carrier within 2 business days after receipt of payment and validation of the transaction. Delivery costs are included in the total price, provided that the package meets standard formats and is destined for a country served by Luxspace’s logistics partners.

3.12.1 Standard delivery
Products are delivered to the buyer via a professional carrier within 2 business days after payment and transaction validation. Delivery costs are included, provided standard formats are respected and the destination country is served by Luxspace’s partners.

3.12.2 Specific delivery
For packages outside standard formats or to countries not covered by usual carriers, Luxspace will provide a prior quote. Delivery will only take place after buyer acceptance of the quote.

3.12.3 Failed delivery or no response
If delivery fails or the buyer does not respond to necessary shipping requests (quote, appointment, etc.), Luxspace will keep the product for one year. After this period, without response from the client despite a reminder by registered letter with acknowledgment of receipt, the item will be considered abandoned, and Luxspace or the original Principal may reclaim full ownership.

3.13 No buyer – End of mandate
If a consigned product does not sell within 90 days, Luxspace may propose a price revision to the Principal to revive interest. If no response or new agreement occurs, the Principal may request the return of their product at their expense. If the product cannot be returned (wrong address, refusal, prolonged absence…) and the Principal does not respond within one year after a formal notice by registered letter, Luxspace may consider itself the legitimate owner of the abandoned product, in accordance with applicable laws.

 

ARTICLE 4 – COMMITMENTS AND RESPONSIBILITIES OF LUXSPACE

4.1 Product delivery
Whether acting as direct seller or as an agent for a client, Luxspace is responsible for ensuring proper delivery of sold items. Products are delivered to the buyer in secure and careful packaging. Delivery costs are included in the sale price unless otherwise stated for specific deliveries.

4.2 Validation of authenticity
Luxspace systematically performs a full expertise of products offered for sale to guarantee compliance and authenticity. If necessary, the company engages an accredited external expert. In the case of a mandate, Luxspace is authorized to contract this service on behalf of the Principal.

Luxspace guarantees the authenticity of products sold for a period of two years from the date of sale. In case a counterfeit is discovered later, Luxspace commits to taking back the product and fully reimbursing the buyer, provided the product is returned in the condition in which it was delivered.

4.3 Product selection
Luxspace reserves the right to refuse any item that does not meet its quality criteria or commercial policy. This right applies even after an initial valuation. Selection criteria include authenticity, condition, market demand, and compliance with applicable regulations.

4.4 Claim management
Any claim related to a sold product will be processed by Luxspace within a maximum of 4 business days. The aim is to provide a quick and appropriate solution. Claims must be submitted in writing to the showroom address or by email.

4.5 No guarantee of sale
Even after acceptance of a mandate, Luxspace cannot guarantee the actual sale of the product nor anticipate a possible return by a buyer exercising the right of withdrawal. Luxspace nevertheless commits to using all reasonable means to facilitate the sale of the entrusted product.

4.6 Suspension of operations in case of dispute
In case of contractual breach or doubts regarding the authenticity or compliance of a product after expertise, Luxspace may temporarily suspend a sale, block a payment, or remove an item from its catalogue until the dispute is resolved.

4.7 Confidentiality
Luxspace commits to protecting clients’ personal data and not transmitting it to any third party, except if necessary for the transaction and authorized by the selling client, or upon request by judicial authorities in case of suspected fraud.

4.8 Insurance and safekeeping of goods
Luxspace subscribes to insurance covering entrusted goods against theft, fire, water damage, and other risks. This insurance covers the expert-assessed value of the goods, within the limits provided in the insurance contract.
Goods are kept in secure conditions within the showroom or in secured storage areas. Luxspace implements all reasonable measures to ensure proper safekeeping of entrusted items.

4.9 Limitation of liability
Luxspace’s liability is limited to the expert-assessed value of the concerned item, as established during the initial expertise. This limitation does not apply in cases of gross negligence or willful misconduct by Luxspace. Under no circumstances shall Luxspace be liable for indirect damages, such as lost profits, loss of clientele, or other commercial harm. Luxspace’s liability cannot be engaged in cases of force majeure, unforeseeable and irresistible events, or acts of public authority.

 

ARTICLE 5 – CLIENT OBLIGATIONS

5.1 Personal data and access security
Upon registration with Luxspace, each client receives a personal identifier (email address) and a confidential password. The client is solely responsible for protecting these credentials and agrees never to share access with a third party. In case of suspected fraudulent use, the client must immediately notify Luxspace by any means and confirm in writing.

5.2 Single client account
Each client agrees to use only one user account. If they wish to create a new account with a different email, they must notify Luxspace beforehand. Using multiple accounts without authorization may result in immediate suspension of all accesses and services.

5.3 Obligation of good faith
Clients commit to acting in good faith in all relations with Luxspace. They must not provide inaccurate information, conceal defects or flaws affecting entrusted goods, or behave in a way that could harm Luxspace’s image or interests.

5.4 Respect for premises and staff
Clients commit to respecting Luxspace premises and acting courteously toward staff. Any inappropriate behavior may result in immediate removal from the showroom and termination of contractual relations.

 

ARTICLE 6 – PRINCIPAL COMMITMENTS

6.1 Ownership of the proposed item
The Principal guarantees that they are the legal and exclusive owner of the product they wish to sell. They also affirm that the item is immediately available, and not subject to dispute or commercial restriction. The Principal guarantees that the item is free from any security, pledge, lien, or other real rights, and has all necessary rights to authorize its sale.

6.2 Product description
The Principal must provide a faithful description of their item, including the product name, technical features, brand, and condition of use, accompanied by at least four clear photos if the item is sold remotely. This description allows Luxspace to evaluate the product. The Principal must report any defect, even minor, that may affect the item’s value or use. They must also indicate the origin of the item and any repairs or modifications made.

6.3 Accuracy of information provided
The Principal is fully responsible for the information provided. In case of error, omission, or inaccuracy, Luxspace may adjust the estimate or refuse to list the item for sale. No dispute will be accepted on this matter. The Principal indemnifies Luxspace against all consequences of inaccurate information and agrees to compensate for any resulting damage.

6.4 Mandate duration
Once the offer is accepted, the Principal is irrevocably committed for 90 days. However, if the mandate was concluded remotely (off-premises), they have a 14-day withdrawal period unless expressly waived. The mandate may be renewed by mutual agreement. If not renewed, the item will be returned to the Principal as per Article 3.13.

6.5 Prohibited products
The Principal agrees never to propose counterfeit or prohibited products. In case of non-compliance, Luxspace reserves the right to suspend the account and notify competent authorities. The Principal guarantees that the item does not violate any legal or regulatory provision, including intellectual property, protection of endangered species, or product safety.

6.6 Professional Principals
Any Principal acting on behalf of a company must provide a K-BIS extract less than three months old and report any changes during the mandate. Luxspace reserves the right to refuse collaboration with professional Principals not complying with legal, fiscal, or social obligations related to commercial sales. Professional Principals are subject to the specific obligations of their status, including VAT and invoicing.

6.7 Financial terms applicable to Principals

6.7.1 Commission
The commission due to Luxspace is set at the signing of the consignment contract and specified therein. This commission covers all services provided by Luxspace, including expertise, item presentation, display, promotion, sale management, and administrative follow-up. The commission is automatically deducted from the payment to the Principal. No commission is due if no sale occurs.

Ancillary costs
Costs of in-depth external expertise, if necessary, are specified in the consignment contract and may be billed to the Principal according to these terms. Transport costs for returning unsold goods are borne by the Principal, unless otherwise agreed.

6.7.2 Payment methods
Payment to the Principal occurs within 20 days after the buyer’s withdrawal period expires, subject to receipt of funds by Luxspace. Payment is made by bank transfer to the account provided by the Principal at the time of signing the mandate.

6.7.3 Price revision
If no sale occurs within the initial 90-day period, Luxspace may propose a price revision, requiring express consent of the Principal. The Principal may also request a price revision, subject to Luxspace approval and market conditions.

ARTICLE 7 – PRICES AND PAYMENT TERMS

7.1 Price determination
Sale prices are determined by Luxspace in agreement with the Principal, based on the expertise carried out and market conditions. Prices are expressed in euros, all taxes included. For sales made by Luxspace on its own behalf, prices are freely set by the company.

7.2 Buyer payment methods
Buyers may pay by the following means: cash (within legal limits), credit card, bank transfer, or any other payment method accepted by Luxspace. Payment must be made in full before delivery of the product. No delivery will be made without full prior payment.

7.3 Non-payment
In case of non-payment by the buyer, Luxspace reserves the right to suspend delivery and cancel the sale. Late payment penalties may be applied at three times the legal interest rate.

7.4 Invoicing
An invoice is issued for each sale and given to the buyer. This invoice serves as proof of the transaction and constitutes the guarantee for the sold product.

 

ARTICLE 8 – WARRANTIES

8.1 Authenticity warranty
Luxspace guarantees the authenticity of products sold for a period of two years from the date of sale. This warranty covers the subsequent discovery of counterfeiting or incorrect attribution.

8.2 Compliance warranty
Products sold comply with their description and advertised characteristics. In case of non-compliance, the buyer may request cancellation of the sale or a price reduction.

8.3 Hidden defects
Luxspace is liable for hidden defects affecting sold products, in accordance with the Civil Code. Warranty claims must be exercised within two years from discovery of the defect.

8.4 Limitations
Warranties do not cover normal wear and tear, damage resulting from inappropriate use, or modifications made by the buyer after sale.

 

ARTICLE 9 – TERMINATION AND SUSPENSION

9.1 Termination by Luxspace
Luxspace may immediately terminate any contract in case of serious breach by the client, including provision of inaccurate information, inappropriate behavior, or non-compliance with these terms.

9.2 Termination by the client
The client may terminate the mandate contract with a 15-day notice, subject to respect of ongoing commitments and payment of amounts due.

9.3 Consequences of termination
In case of termination, entrusted goods are returned to the Principal within 30 days, at their expense. Amounts due to Luxspace remain payable.

9.4 Suspension
Luxspace may temporarily suspend its services in case of minor breach by the client, after an 8-day formal notice remains ineffective.

 

ARTICLE 10 – PERSONAL DATA PROTECTION

10.1 Data controller
Luxspace, as data controller, collects and processes personal data of its clients within the scope of its consignment sales activity.

Contact details of the data controller:
Luxspace
90 Rue du Faubourg Saint-Honoré
75008 Paris
Email: contact@luxspace.fr
Phone: +33 1 40 36 80 79

10.2 Purposes of processing
Personal data is collected and processed for the following purposes:

  • Management of mandate and sales contracts

  • Product expertise and authentication

  • Invoicing and accounting

  • Customer relationship management

  • Compliance with legal and regulatory obligations

  • Fraud and money laundering prevention

10.3 Legal basis
Processing of personal data is based on:

  • Execution of the mandate or sales contract

  • Compliance with legal obligations (registry of movable goods, anti-money laundering)

  • Legitimate interest of Luxspace for managing its business

10.4 Data collected
Luxspace collects the following data:

  • Identification data (name, surname, address, phone, email)

  • Financial data (bank account, payment information)

  • Data regarding entrusted goods (description, photos, expertise)

  • Connection and service usage data

10.5 Data recipients
Data may be shared with the following recipients:

  • Authorized Luxspace personnel

  • External experts for authentication

  • Technical service providers (transport, insurance, payment)

  • Competent authorities when legally required

10.6 Retention period
Data is retained for the following periods:

  • Contractual data: 10 years after contract termination

  • Accounting data: 10 years in accordance with legal obligations

  • Registry of movable goods: minimum 10 years

  • Prospecting data: 3 years after last contact

10.7 Rights of data subjects
Under the GDPR, data subjects have the following rights: right of access, right to rectify inaccurate data, right to erasure under legal conditions, right to restriction of processing, right to data portability, right to object, and right not to be subject to automated decision-making.

10.8 Exercising rights
Rights may be exercised by sending a written request to Luxspace, accompanied by a copy of an ID, using the contact information above. Luxspace commits to responding within one month of receipt.

10.9 Complaints
In case of difficulty, data subjects may file a complaint with the French Data Protection Authority (CNIL):
CNIL - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07
Phone: 01 53 73 22 22 - Website: www.cnil.fr

10.10 International transfers
In case of transfer of data outside the European Union, Luxspace ensures that appropriate safeguards are in place in accordance with the GDPR.

10.11 Data security
Luxspace implements technical and organizational measures to ensure the security of personal data and prevent alteration, loss, or unauthorized access.

 

ARTICLE 11 – FORCE MAJEURE

11.1 Definition
Force majeure includes any external, unforeseeable, and irresistible event under Article 1218 of the Civil Code, as well as any event recognized as such by case law.

11.2 Effects
Force majeure suspends contractual obligations for the duration of its existence. Parties will seek to limit consequences and keep each other informed of measures taken.

11.3 Termination
If force majeure persists for more than three months, the contract may be terminated by either party without compensation.

 

ARTICLE 12 – DISPUTE RESOLUTION

12.1 Amicable settlement
Parties agree to seek an amicable solution to any dispute arising from interpretation or execution of these terms. This may include mediation or conciliation.

12.2 Jurisdiction
Failing an amicable agreement, disputes will be brought before the competent courts of Paris, notwithstanding multiple defendants or third-party claims. For consumer disputes, legal rules on territorial jurisdiction apply.

12.3 Applicable law
These terms and conditions are governed by French law.

 

ARTICLE 13 – FINAL PROVISIONS

13.1 Modification of terms
Luxspace reserves the right to modify these terms. New terms apply to contracts concluded after their effective date. Clients will be informed of changes by any appropriate means at least 30 days prior to their effective date.

13.2 Severability
If one or more provisions are deemed null or unenforceable, other provisions remain fully in effect.

13.3 Entire agreement
These terms constitute the entire agreement between the parties and replace all prior agreements on the same subject.

13.4 Waiver
Failure by one party to invoke a breach by the other party of any obligation under these terms shall not be interpreted as a waiver of that obligation.

13.5 Record-keeping
Luxspace will archive purchase orders and invoices on reliable and durable media constituting a faithful copy in accordance with legal provisions. These documents serve as proof of contractual relations between the parties.

13.6 Consumer information
Under Article L. 111-1 of the French Consumer Code, consumers may access these terms free of charge on Luxspace’s website or request them during any visit to the showroom.